Terms & Conditions
– By using this website, you agree to the following Terms and Conditions (T&Cs).
– If you are about to purchase an online or a classroom course, read in particular the points number 3.’Right to cancel’ and 4.’Execution of trainings…’.
– If you have questions, write to email@example.com.
– To read this more comfortably, you may print these T&Cs out by using the print function of your browser.
Following are our:
Website usage Terms and Conditions
1. Supplier identification
This website is owned and operated by Swiss Management Training – GAF Gesellschaft zur Ausbildung von Führungskräften AG (hereinafter also referred to as “Swiss Management Training” or simply “SMT”).
Our registered office, and our trading address is at: Picassoplatz 4 – CH-4052 Basel, Switzerland. Our UID and VAT number is CHE-111.733.573.
2.1 Contract execution
Your personal data will be used to provide you the services you request (i.e.: the information, goods and services offered through our website to you), and for billing and order fulfillment purposes.
2.2 Email newsletter
If you sign up to our newsletter, Swiss Management Training may use your email address to send you information about products or services. You can opt out of these at any point, and you can ask for your personal data to stop being recorded at any time. To do so please write to firstname.lastname@example.org.
2.3 Cookies & monitoring
– Strictly necessary cookies: these are cookies that are essential to the operation of our website
– Analytical/performance cookies: these cookies allow us to recognize and count the number of visitors to our website.
– Functionality cookies: these cookies are used to recognize you when you return to our website.
– Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed.
– Other third party cookies (for example: from PayPal, which may be used for payment management purposes, or from Google Analytics).
We may monitor traffic to our site and collect the following information:
– The IP address of your computer,
– The referring website from which you have got to our website.
The reasons for this are:
– To make ongoing improvements to our website based on this data,
– To see our most popular sources of business.
2.4 Disclosure of personal data
We may disclose your personal data only in the following cases:
– If necessary to fulfill your order,
– In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website, such as customers and sales, to describe our services to prospective partners (advertisers, or sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
2.5 Customer privacy rights
If you are concerned about your data, you have the right, to request access to personal data which we may hold or process about you. Please write to email@example.com.
3. Right to cancel
3.1 Cancellation terms of a classroom course booking:
You have the right to cancel a course booking until 46 days prior to the first day of the course and receive a FULL refund.
You have the right to cancel a course booking from 45 until 31 days prior to the first day of the course and receive a 75% refund.
You have the right to cancel a course booking from 30 until 11 days prior to the first day of the course and receive a 50% refund.
Cancellations done after the 11th day prior to the first day of the course will NOT receive any refund.
Once you have notified us that you wish to cancel the course, any sum due to you will be refunded to you as soon as possible, and in any event within 30 days of your cancellation.
3.2 Cancellation due to illness:
These follow the same guidelines as above (3.1) in relation to the fees due. However, last-minute cancellations due to illness and documented with a medical receipt, will enable the participant to join the next class of the same (or similar) content and to recuperate the missed time.
3.3 Cancellation of tailor-made and one-off courses:
The above cancellation terms (3.1) apply to classes booked “off-the-shelf” on our website; these are typically public courses. There is no right to cancellation for tailor made courses and other customer specific “one-off” courses or consulting. Terms relating to single tailor-made material may be requested and negotiated at the time of ordering such material.
3.4 Change of a participant:
Change of participant (i.e., swapping one participant for another) is possible anytime until the start of the course at no additional fee. For last minute changes of participant some delays may be expected, for example relating to the change of the email address and login data to the online support materials, or to the printing of the course certificate, and/or to other back-office tasks.
3.5 Cancellation terms of an online “on-demand” course booking:
On-demand classes cannot be cancelled once the payment has been submitted.
3.6 Cancellation terms of consulting services:
You have the right to cancel a booked consulting service until 45 days prior to the expected beginning of the consulting service itself, and receive a FULL refund, or not owe anything if the payment has not yet been made. Once you have notified us that you wish to cancel, any sum debited to us will be refunded to you as soon as possible, and in any event within 30 days of your cancellation. Cancellations beyond the 45th day will receive a 75% refund. Any costs incurred by Swiss Management Training associated with the cancelled consulting service (e.g., flights, materials, hotel, or conference room bookings…) will however not be refunded and will be invoiced if not yet paid.
4. Execution of trainings and/or seminars, location change, and cancellations on part of Swiss Management Training
4.1 Location change:
The function location is stated in the training specifications, in the confirmation letter or, in the case of company functions, in the offer or order confirmation. In case of change of location, the participants will be notified using the email addresses provided at the purchase or at the sign-in.
4.2 The minimum number of participants:
The minimum number of participants to a classroom (i.e., face-to-face) course is 6 unless otherwise agreed.
4.3 Cancellations on part of Swiss Management Training:
Swiss Management Training reserves the right to cancel confirmed functions for organizational or any other important reasons (e.g., in the event of an insufficient number of participants) up to seven days before the scheduled commencement of the function in question. Swiss Management Training shall, in such a case, immediately inform the participants and make every effort to offer alternative sessions. If an alternative session is not available or if it is rejected for any reason by the participant, Swiss Management Training shall immediately refund the participation charges already paid. No additional claims may be levied.
4.4 Exclusion from participation:
Swiss Management Training, to protect the rights of the other participants to a fully efficient learning environment, is entitled to exclude participants from the classes in special cases, such as serious disturbance of the event and of the working procedures, or gross non-compliance with training ground rules. In the case of such an exclusion there will be no refund of fees. A request for damages to be paid from the excluded participant to Swiss Management Training or to other fellow participants may be applicable if such damages occurred.
5. Copyright, and Intellectual Proprietary rights
All copyright, and other intellectual proprietary rights relating to training documents and other material provided by Swiss Management Training or by its partners, (including translations, reprints and duplication, apps and other online material, graphs, templates, articles…) shall remain of Swiss Management Training and of its partners.
Without the prior written consent of Swiss Management Training, users may not reproduce, copy, distribute or publicly disseminate training documents in whole or in part, in any form or for any purpose whatsoever.
The prices of the public seminars include the participant’s folder with license fees (as well as coffee breaks and lunch).
Swiss Management Training shall be liable for property and legal defects in accordance with relevant legal regulations.
Damage compensation claims extending beyond the liability for property and legal defects, may only be enforced against Swiss Management Training in the event of wilful intent or gross negligence. This liability exclusion shall not apply in the event of an impairment to life, body, or health, or in the event of breach of major contractual obligations.
The amount of Swiss Management Training’s liability shall be limited to the typically foreseeable damages when the contract was concluded, and cannot under any circumstances, exceed the total amount of the contract.
These terms are governed by Swiss law. Any contract for the purchase of goods or services from Swiss Management Training and any dispute or claim arising out of or in connection with any such contract will be governed by Swiss law. You and we both agree that the court of Basel, Switzerland, will have jurisdiction.
Severability clause: If any of the provisions included in these Terms and Conditions should prove to be invalid, the validity of the remaining provisions shall remain intact, and not be thereby affected.
All and any deviating business or legal terms and conditions of the Customer are hereby rejected. Swiss Management Training shall only recognize any such deviating terms and conditions if they have been expressly agreed to in writing.