Conflict Management

The only way to avoid conflict, is stand-still! Conflict is a akey element in our work, in our negotiations, in our daily interactions. Learning how to understand the different options we have in dealing with conflict is key for successful interaction with our teams, our peers, and our managers.

Goals

At the end of this program, you will be able to:

• Understand the meaning of conflict and why it arises
• Correctly identify the opportunities and the threats in conflicts
• Apply different conflict resolution best practices
• Leverage the potential competitive advantage in project conflicts stemming from personal or cultural diversity
• Give and receive difficult feedback.

Contents

• Foundation Concepts
• What and why of conflict
• Challenging conflict contexts
  • Conflict in teams
  • Conflict with superiors
  • Conflict and negotiation
  • Giving and receiving feedback effectively
• Conflict resolution techniques:
  • The Conflict Resolution Diagamming Method (CRD)
  • Rosenberg’s Non-Violent Communiction (NVC)
  • The Thomas-Kilmann Model
• Role Play: When stars (and stakeholders) collide; a challenging project
• Summary and conclusions

Methodology

This training is an interactive 2-day workshop with countless real-life examples, including your own experiences. We work with hands-on role plays, prepare and conduct discussions with feedback.

Target Group

• Group, team, department and project leaders
• Employees preparing for a leadership role in the near future